Frequently Asked Questions

How do I contact you?
How will you communicate with me?
What is the EE customer portal?
Can I take out multiple EE Finance loans?
Can I withdraw from my credit agreement?
My address or contact details have changed. What should I do?
What if I move abroad?
I want to replace my Financed Equipment, what should I do?
Will my monthly repayments change?
When will I get a statement?
Can I transfer my agreement to someone else?
How do you share my information?
How do you use credit reference agencies?
What if I get turned down for a loan?
What happens if I miss a repayment, or there are other concerns about my ability to pay?
What if I’m unhappy about the credit agreement?
What criteria do I need to apply for a loan?
How do I complain?
Can I have my data deleted?
Can I see the information you hold on me?
What if I change my mind?