Moving abroad is an exciting step, and we want to ensure your financial journey remains smooth and secure. If you're planning to move overseas, it's crucial to let us know about your relocation. This will help us to provide a seamless service and ensure that your financial affairs remain in order.
- If you want to settle your account: you can do this via the customer portal which you can access here. You can also call us on 0330 027 1150 9 a.m. to 6 p.m. Monday to Saturday.
- Notify us of your move: as soon as you know your moving date, please contact us with your new address and country of residence. If there will be any change to your contact details please let us know.
- Maintain a UK bank account: In order to continue with your direct debits you will need to maintain a UK bank account. Most UK bank accounts offer you the facility to manage your account on line to make it easier for you to manage your finances.
- Provide a UK mailing address: whilst we can update you via SMS and email for most things, there are some regulatory communications we have to send by post. That is why we ask for a UK address to send these regulatory communications to. This can be a family member or trusted friend.
- If you are unable to contact us: We can set up a nominated account holder on your agreement. They will be able to talk to us on your behalf but will not be able to make fundamental changes to your account.
If you need to know more or are unable to fulfil any of the above criteria, you can contact us if you click here. One of our advisors will be happy to contact you and find a solution that suits you.