How do I complain?

  • We aim to always provide the highest level of service to our customers. if your complaint is regarding your product, order or delivery then call EE Marketplace on 0800 079 0062
  • If your complaint is regarding your loan application or agreement with EE Finance and you feel we’ve failed to meet your expectations, please submit your complaint by clicking this link - complete the form and select the complaint option and appropriate complaint reason. Please give us as much information as possible and attach any evidence that may assist us in investigating your case. 
  • As soon as we receive your complaint, we’ll investigate the issue raised and try to resolve the matter as soon as we can.
  • We’ll keep you updated on our progress by email.
  • We try to resolve any concerns you raise with us, but if you’re not satisfied with the outcome, or you haven’t received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service:

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