- We aim to always provide the highest level of service to our customers. if your complaint is regarding your product, order or delivery then call EE Marketplace on 0800 079 0062
- If your complaint is regarding the loan you have with EE Finance and you feel we’ve failed to meet your expectations please submit a request giving us as much detail as possible. You can also call us on 0330 027 1150 9am to 6pm, Monday to Saturday so that we can put it right quickly.
- As soon as we receive your complaint, we’ll investigate the issue raised and try to resolve the matter as soon as we can.
- We’ll keep you updated on our progress by email.
- We try to resolve any concerns you raise with us, but if you’re not satisfied with the outcome, or you haven’t received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service:
- Website: financial-ombudsman.org.uk
- Email: complaint.info@financial-ombudsman.org.uk
- Call: 0800 023 4567
How do I complain?
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