What happens if I miss a repayment, or there are other concerns about my ability to pay?

• We’re here to help – if you think you may miss a payment, or find yourself in financial difficulties, click here to let us know or you can call us on 0330 027 1150* Saturday  9am – 6pm, Monday to Saturday.
• We may charge you a late payment fee of £12 on any late or missed payments under your credit agreement.
• Missing payments could have serious consequences for you; you may have to repay what you owe us early.
• Your credit record may also be affected, making it harder or more expensive for you to borrow in future.
• It could also result in legal proceedings being taken against you to recover what you owe.

For free and impartial debt support, you can also talk to:

• Money Helper: www.moneyhelper.org
• Citizens Advice Bureau: www.citizensadvice.org.uk
• Step Change: www.stepchange.org
• Debt Advice Foundation: www.debtadvicefoundation.org
• National Debt Line: www.nationaldebtline.org

If you miss payments or default on your loan:

• We may serve a notice of default on you; when that expires, we may terminate the credit agreement and/or require you to immediately repay the outstanding balance of the loan.
• This happens if you:
  • fail to pay us three or more regular monthly payments on the dates they are due;
  • or you fail to pay the Final Settlement Payment on the day it falls due and do not make a catch-up payment within 90 days from the date such payment should have been made;
  • become bankrupt or unable to pay your debts, or if an interim order in bankruptcy is presented or made or you become apparently insolvent;
  • or any information we relied upon in giving you the loan was untrue;
  • or we are required to do this because of any legal or regulatory requirement;
  • or we have a proposal for a voluntary arrangement made in relation to you;
  • or in Scotland, a grant of trust deed for the benefit of your creditors is presented or made;
  • or you die;
  • or you’re convicted of an offence involving dishonesty.

We’ll always act in a reasonable way when deciding whether to do this.

• In particular, we’ll give you advance notice and a reasonable opportunity to fix the problem (unless it cannot be fixed).
• You may be required to pay our reasonable costs (including legal costs) of enforcing the credit agreement following your default or an event described above.
• We may charge you a late payment fee of £12 on any late or missed payments under your credit agreement.