- We will be happy to discuss any aspect of your loan application or agreement with you however we are unable to answer queries related to your delivery, product queries, warranty, repairs insurance claims or returns these call should be directed to EE who you can contact on 0800 079 0062
- If you need to discus any aspect of your finance loan We have multiple contact channels for you to discuss your loan application or agreement, the easiest way for you to contact us is for you to simply CLICK HERE and send us a request. You can do this 24/7 and our customer service team will respond to your request in our usual hours of 9am to 6pm Monday to Saturday.
- You can call our Customer Services team on 0330 027 1150* 9am – 6pm, Monday to Saturday.
- Calls to 03 numbers cost no more than national rate calls to 01 or 02 numbers and count towards any inclusive minutes.
- Contacting any customer service centre can be a frustrating experience so to save you from waiting during busy periods, when all our colleagues are speaking to other customers, we operate our lines as a call back service. We will ask you to enter the number you would like us to call you back on and in turn as soon as an agent becomes available the call back will happen automatically. The call back will show as coming from 0330 027 1150 and we will call you 3 times at 15 minute intervals so don't worry if you miss us the first time we call you back.
- We will monitor and record calls made to or by our Customer Services team to comply with our regulatory requirements and for your security. We also use call recordings for quality assurance and training purposes and to improve the services we offer you.
- If you contact the Customer Services team, we ask that you agree to be respectful to our colleagues. If you’re aggressive towards them in any way, we reserve the right to send you a notice indicating that all onwards communication in respect of the Credit Agreement will be in writing.