- You have the right to withdraw from your credit agreement, without giving any reason, before the end of 14 days (the “Cooling-Off period”) starting from the day after our email confirmation informing you we’ve activated your credit agreement.
- We activate your credit agreement when EE informs us that all Financed Equipment has been delivered to you.
- Your right to withdraw from the credit agreement doesn’t affect your agreement for the purchase of the Financed Equipment.
- If you withdraw from the credit agreement before the end of the 14-day “cooling-off period” and you wish to keep the Equipment purchased, you’ll need to pay the balance outstanding on your account within 30 days from the date you tell us that you wish to withdraw.
- We won’t charge you any fee or interest payment for repaying the outstanding balance early.
- You may also return the Financed Equipment, in the condition outlined by EE in accordance with the EE terms of sale
- You need to notify us of your intention to withdraw by submitting a request or calling us on 0330 027 1150* 9am – 6pm, Monday to Saturday, or return your goods to the original point of sale, giving details of your credit agreement.
- EE will issue all refunds of the upfront payment for the returned Financed Equipment according to their Terms and Conditions of Sale.
- EE will pay the refund to Glow and we’ll apply it towards reducing the amount outstanding under your credit agreement.
- If you don’t exercise your rights to withdraw or to return your equipment, the credit agreement remains in full force and effect, and you’ll be bound by its terms and conditions.
- If you fail to return the Financed Equipment, we may recover the full balance as a debt through the courts
Can I withdraw from my credit agreement?
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