When will my direct debit be taken ?

Your first direct debit repayment date will be one month from the date when we confirm to you in writing that we have activated your Credit Agreement.

We will confirm to you that we have activated your Credit Agreement when we are notified by or on behalf of EE that all the equipment listed in the Credit Agreement has been delivered to you.

Call us on 0330 027 1150  if you wish to change your direct debit details, including the date of your direct debit. You can only change the date of your direct debit after the first repayment has been made. To make these changes we may be required to call you back so we can verify you are the account holder so make sure you include the mobile phone number that is associated with your account when you request support. you can call us between 9am and 6pm Monday to Saturday  


Your direct debit details will be set out in your welcome email and EE Finance customer portal.

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